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Servicios Informáticos
Abiertos de Telecomunicación, S.L. (SIAT) is
a company dedicated to the creation of development
platforms for the environment of IVR, Call-Centres
and BCP applications, the integration of technologies
(ASR, Fax, TTS, etc.), the installation of projects
and the development of turnkey applications based
on voice and the management of telephone communications.
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Founded in 1993 by highly experienced professionals
in the Computer Telephony industry (Mr. Mariano Álvarez
and Mr. Josep Martínez), SIAT now has offices
in Madrid and Barcelona (its headquarters), while
it has partners in Barcelona, Valencia, Madrid and
Euskadi.
The field of action of this company is currently limited
to Spain, but some work has been done in Portugal
and other Latin American countries, thanks to their
participation in monographic fairs and close collaboration
with their partners (EDS, NCR, Siemens, Telefónica
Sistemas, Data Point, Sema Group or NOR Sistemas).
A WIDE RANGE OF CLIENTS
SIAT’s products and services have been well
accepted in many different industries. Its products
are used in the banking sector (Deutsche Bank, la
Caixa, Banco Popular), insurance, telephone operators
(Airtel Móvil, Telefónica Móviles),
airlines (Air Europa, Spanair), industry and services,
public administrations (the town council of Barcelona),
value added companies or call centres. To summarise,
a wide range of activities have trusted SIAT and its
SIATVOX platform with the channelling and automatisation
of certain phone call processes, especially call centres
and telephone assistance.
As for SIAT’s future plans, company management
intends to consolidate the Spanish market with new
products and to promote its presence in new business
areas. In the second half of this year, SIATVOX 2000
will be launched onto the market, a new version of
its work platform, which will improve the service
that its customers receive.
Now that its call centre development department is
consolidated, SIAT has studied market needs and has
established the objective of the development of smaller,
more specialised, call centres with the same capacity
as the large ones, but which will centralise the different
departments of its customers.
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